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Solutions · Operations and delivery

Maplith for operations and delivery

Operations runs on handovers: a job assigned, a delivery uploaded, a purchase order received. Each handover is a date in one system, and the one that did not happen is a date that is missing — which no system reports. Your agent can see it — if it knows how the work flows, where each step is recorded and whether it may act. Maplith gives it exactly that; your agent acts in your systems with your credentials.
Build your first map, freeSee the workflows

Acme Commerce is a fictional web shop built for our demo: the company, its people, its customers, the device brands, the suppliers and the competing chains are all invented, and nothing in the data comes from any customer. LinguaNord ApS is a fictional translation agency built as our first test company: the company, its people, its customers and its translators are all invented, and nothing in the data comes from any customer.

The workflowsfigures from the worked examples
Jobs assigned, with no delivery
8 of 45 jobs with an assignment and no delivery
Acme Commerce · LinguaNord ApS
Where the handovers are recordedProject systemChatPurchasingWarehouseHandovers agreed in chat
Between the systems

Where it goes wrong

Recurring problems between the systems the work passes through.
01

Work handed out, with no delivery

The process in the map shows the jobs that stop after assignment: an assignment on record and no delivery after it, a few of them assigned months before the last day in the data.
LinguaNord ApS · raised by a scan of its exports
02

The order that arrives after the shelf is empty

In the worked example a purchase order due on 10 July arrived on 30 July, and the product it would have refilled was sold out from 14 to 29 July.
Acme Commerce · in its exported data
Workflows

What your agent does about it

One workflow from the translation agency’s map. Everything in it ships today.
01In the worked example’s map

Jobs assigned, with no delivery

Work is handed out, and nothing in the exports says it was delivered.
8 of 45 jobs with an assignment and no delivery
Workflow 01

Jobs assigned, with no delivery

Work is handed out, and nothing in the exports says it was delivered.
Without Maplith
  • Read every job in the project system and look for its delivery.
  • Decide what counts as late, with nothing to compare against.
  • Ask in chat who has it.
With Maplith
  • The process: assigned, then delivered, and the usual time between.
  • A route from the job to its delivery and to the chat it was agreed in.
  • A decision on following up, by the key’s policy.
  • A record the next agent sees.
  1. ProcessesThe job’s happy path — assigned, then delivered — and the jobs that stop after assignment.get_process
  2. RouteFrom the job to its delivery (strong) and to the chat assignment (weak), by which key.route
  3. The action gateA follow-up the business declared, such as a message to the project manager, decided by the key’s policy.request_action
  4. Record and valueWhat was done, so the next agent’s context shows it.record_action

Worked example: LinguaNord ApS

The full workflow, step by step

Without Maplith

A job’s assignment and its delivery are two dates in the project system, and some assignments are agreed in chat and reach the system late or not at all. In the worked example some jobs have an assignment and no delivery, a few of them assigned months before the last day in the data. An agent without a map has to read every job, decide what counts as late with nothing to compare against, and ask around.

With Maplith

  1. Processes

    get_process for the job returns its happy path from the dates in the exports — assigned, then delivery uploaded — with the median time between the steps, and the variant that stops after assignment. A job that has waited far longer than the median stands out against the business’s own pace.

  2. Route

    route from the job to its delivery says which system holds each and by which key; the map marks the job’s join to its delivery strong and its join to the assignment agreed in chat weak, so the agent knows which one to trust.

  3. The action gate

    request_action for a follow-up the business declared — for example, a message to the job’s project manager — decided by the key’s policy.

  4. Record and value

    record_action writes what was done, so the next task context on the same thing shows it.

The pieces

What your agent calls

Processes

live
How the work actually flows, from the dates in the exports: the happy path, the time between steps, and every variant that deviates.
get_process

Route

live
The shortest verified join path from a start object to a target: which system, which key, how much to trust each hop.
route

The action gate

live
Allowed, pending a person, or denied — before the agent acts, with a grant good once.
request_action

Record and value

live
What was done, so the next judging does not raise it as though nobody had looked — and counted in “What you got”.
record_action
The worked examples

Where these come from

a web shop selling phone and tablet accessories

Acme Commerce

Its situations are in twelve months of exported data, checked against the files by a script with no model involved. These pages say what is in the data, and publish no score for what a scan of it finds.
About this worked example
a translation agency

LinguaNord ApS

The findings and processes quoted from it come from a recorded scan of its exports. There is no public map or key for it.
About this worked example

Map your exports. The first map is free.

Your systems stay the source of truth; your agent acts in them with your credentials.

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Markdown version · Worked examples · Docs · llms.txt

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